Customer Privacy
Your
personal information is secured at SaveOnLens; our customers'
data is strictly protected against any unauthorized access.
We guarantee that all personal customer information you provide
in the course of doing business with us will be handled with
the utmost security and confidentiality at all times. SaveOnLens
will not disclose, sell, or trade any information about you
to anyone.
*
For Security measure, please remember to LogOut
after shopping. The button
is located at the Member Service Desk on the top of your page.
Information We Collect
We recognize your right to confidentiality and are committed
to protecting your privacy. We use the information that we
collect on our Web sites to provide you with a superior shopping
experience and to communicate with you about our products,
services, and promotions and those of our affiliated companies.
Your Account
When you place an order, we will ask you to set up "your
account," which includes your name, e-mail address, mailing
address, credit card number and expiration date, as well as
certain other information when you order prescriptions. Using
your account information, we will send you communications
that we believe are relevant to you, including shopping cart
programs we use, prescription refill and renewal reminders,
newsletters and e-mails. If you prefer not to receive optional
e-mails or other communications from us, you may adjust your
account to prevent such communications by clicking on "subscriptions"
within "your account."
If you would like to review or revise the information we
have in your account, you may access such information by clicking
on the "your account" link below or the the Login button on
the top of any screen of our site. https://www.saveonlens.com/cgi/main.cgi?login=yes
Customer Reviews
We are pleased to hear from our customers and welcome your
comments on our products. We include customer reviews on our
website to allow other customers to see what you think about
a product. These reviews may contain personally identifiable
information, such as your name, should you choose to use your
first and/or last name. We also allow you the option of sharing
your review anonymously by entering a “nickname?when submitting
your review.
Your Health Information
To fill your prescription contact lens order, we collect
the following additional information: your date of birth,
prescription information, and doctor or clinic information
(including name, address, and phone number of your prescriber)
Information Automatically Collected
We automatically receive and collect certain types of information
whenever you visit our Web stores. For example, like many
Web sites, we use "cookies" and Web beacons (described below)
and obtain certain types of information when your Web browser
accesses our Web sites. This information includes the Internet
protocol (IP) address of your computer, geographic location
as determined by your IP address, your browser software and
operating system, your web server, the date and time you access
our site, session information (such as download errors and
page response times), information about your viewing, search
and purchase history and information about the referring URL
and the URL clickstream to, through, and from our Web sites.
We use this information to monitor the usage and performance
of our site, to enhance our customers' search and shopping
experiences and to determine aggregate information about our
user base and usage patterns. If you would like more information
about these practices and to know your choices about not having
this information used, please visit http://www.doubleclick.com/privacy/opting_out.aspx.
Information From Third Parties
If we receive updated account information from third parties,
we may revise your account for you so that we can efficiently
process your orders, deliver your packages or otherwise communicate
with you. For example, we may receive customer information
from our shippers or from third parties with which we operate
co-branded businesses. In addition, we may acquire customer
names, e-mail addresses and mailing addresses for select mailings
from third parties.
Other Information You Provide
We collect additional information that you choose to give
us. For example, you provide information to us when you complete
surveys or sweepstakes/contest entry forms, add items to Your
List? sign up for special discounts or coupons, communicate
with us by e-mail, phone or otherwise, provide product reviews,
or provide alternative delivery addresses.
Sharing Your Information with Third Parties
We protect all of your information against unauthorized access
or release. We share your personal and prescription information
as follows:
- Flexible Spending Account (FSA) Purchases When
you make a purchase from SaveOnLens of FSA-reimbursable
items that will be automatically deducted from your FSA
account (i.e., if you use your FSA-approved credit or debit
card to make the purchase or if we have an arrangement with
your FSA administrator to provide electronic substantiation
on your behalf), we share with your FSA administrator a
list of the FSA-eligible products you purchased, together
with such account, transaction and payment information as
may be requested by your FSA administrator for the purpose
of substantiating and tracking your purchase. We do not
share with your FSA administrator information about non-FSA
items you purchase.
- Brand Manufacturers - We may develop programs with
some of our brand manufacturers through which you may be
offered special discounts or coupons on products in exchange
for providing your e-mail address or completing a survey
about the manufacturer's products. When you are offered
such discounts or coupons in exchange for providing information
(for example, giving your e-mail address or completing a
survey), you will be notified that if you choose to participate,
your name, e-mail address and responses will be shared with
the brand manufacturer. We will share no other information.
- Agents - We may enter into agreements with other
companies (including our parent and affiliates) or individuals
to perform functions on our behalf. These functions may
include analyzing data; providing marketing assistance;
processing credit card or debit card payments; fulfilling
and delivering orders or providing programs or services
to you on our behalf. Additionally, third party providers
send promotional e-mails on our behalf to such companies'
customers or present advertisements on our behalf, a function
called behavioral targeted advertising. These providers
may use cookies, web beacons, or similar technologies (i)
to present advertisements tailored to interests you have
shown while browsing, (ii) to determine whether you have
seen a particular advertisement before so as to avoid sending
you duplicate advertisements, and (iii) to understand the
patterns of people who see advertisements. In doing so,
the provider collects non-personal data such as your browser
type, operating system, Web sites you have visited, the
time of the visits, the content you viewed, ads you viewed,
and similar information. The provider may connect information
about your visit on our Web site with information about
your visit on other sites and tailor your advertisements
based on this combined information. The companies and individuals
with which we work have access only to information necessary
to perform their functions. They are not allowed to use
the information for any other purpose and are contractually
obligated to maintain the confidentiality and security of
the information. We may share non-personal, summary, or
aggregate customer data with partners and other third parties.
Some third party providers may not be bound by this privacy
policy. Their use of third party cookies, web beacons, and
similar technologies by these ad network providers may be
governed by their own policy. If you desire not to have
your personal information used to deliver targeted personalized
advertising, you may opt-out of some companies personalized
advertising services by visiting http://www.aboutads.info/choices/
.
- Business Transfers - We may buy or sell stores
or assets. In such transactions, customer information is
usually treated as one of the transferred business assets.
Should SaveOnLens, or substantially all of either of their
assets be sold, customer information will be one of the
transferred business assets. In that event, we will post
a notification on this page or send you an e-mail so that
you are always aware of how we are using your information.
- Compliance with Law - Protection of Rights, Property
or Safety - We reserve the right to disclose your personally
identifiable information as required by law and when we
believe disclosure is necessary to comply with a judicial
proceeding, court order, and/or legal process served on
us; and/or to protect our rights and the rights of our customers;
or to enforce or apply our Terms of Use or other policies
or user agreements.
- As You Direct - If you direct, we will release
prescription or other personally identifiable information
to your authorized representative, a prescribing or other
authorized practitioner caring for you, specified marketing
partners, or such other person as you may direct. At the
direction of the customer and to the extent specifically
authorized by law, we will release such information to other
persons, including specified marketing partners.
From time to time, we may partner with certain companies
who, in conjunction with membership programs, subscription
services, or rewards programs, require that we disclose purchasing
or other personal information about their members who visit
our Web store (for example, to earn points for purchases made
on our site through links from the partner site). We will
disclose only the information required to make these programs
work for you and support your membership in them. In addition,
we disclose this information to such companies only if you
have consented first, including consent implied by your agreement
to the membership or participation rules. If you do not want
us to disclose that information to the strategic partner,
then you must contact the partner directly.
Other than as set out above, you will receive notice when
information about you might go to third parties, and you will
have an opportunity to choose not to share the information.
Cookies
To personalize and enhance your browsing and shopping experience,
we use a feature on your Internet browser called a cookie.
Cookies are small files that your Web browser places on your
computer's hard drive. Although we do not store personal information
in cookies, we do tie cookies to a customer member ID which
is then used to pull personal information out of the database
for identification purposes. Cookies also let us know how
you found us (e.g., through a particular web site or advertisement).
Cookies are not used to access information entered on the
secure server. This information can be accessed only when
you enter your name and password. If you choose to configure
your browser to remove or reject our cookies, you will not
be able to make purchases from our Web stores or take advantage
of many of our features, such as Your List?
Web Beacons
From time to time we contract with third party companies
to help us better provide relevant products, services and
information to you and to help us effectively measure advertising
effectiveness. Some of these companies use cookies and/or
Web beacons (also known as action tags or single pixel gifs).
A Web beacon is a transparent image that has been placed on
a Web page and sends a signal when a user has visited that
page. A Web beacon does not contain any personal information.
No information that is personally identifiable to you is transmitted
to the third party using the Web beacon. The third party is
required to protect the privacy of the information it receives
using Web beacons or cookies and is not allowed to use the
information it receives for any purpose beyond what is necessary
to assist us. In addition, we may use web beacons in connection
with the e-mails we send to our customers, to determine whether
and when the images in our e-mail were rendered (which allows
us to determine whether the e-mail was opened). We may aggregate
this information and use it to assess the effectiveness of
our e-mail communications.
Unsolicited E-mail (SPAM)
Your privacy is very important to us. Be assured that, other
than as set forth in this privacy policy, we do not sell or
distribute our customer list to third parties, but we may
share your information with our affiliated companies. You
should be aware, however, that unscrupulous marketers can
sometimes "harvest" your e-mail address directly from your
computer or another person's address book or even obtain your
e-mail address through programs that automatically search
web pages and e-mail traffic for e-mail addresses. If you
opt out of receiving e-mail advertisements from SaveOnLens,
we may share that information with third parties in order
to instruct them not to send advertisements on our behalf
to you. If SaveOnLens shares opt out information with a third
party, we will direct such third party to use this information
solely to eliminate potential recipients from any e-mails
they send out on our behalf. Please note that all e-mail that
originates from us will either display the SaveOnLens.com?
logo (HTML e-mails). In addition, our e-mails will contain
our address in Point Roberts, Washington. If you receive an
unsolicited e-mail that you believe is connected with us in
any way, please forward the e-mail (as an enclosure) to abuse@saveonlens.com
and we will investigate.
Children
We do not sell products for purchase by children. We sell
children's products for purchase by adults. If you are under
18, you may use our Web site only with the involvement of
a parent or guardian.
Linked Web Sites
Our Web stores may contain links to and from other sites
operated and maintained by separate companies. We have no
responsibility for linked Web sites (including the Web sites
of participants in our associate program) and provide these
links solely for the convenience and information of our visitors.
The privacy policies of these sites may differ from our policy,
so you should always review the privacy statement of each
linked Web site you visit.
Tell-A-Friend
If you choose to use our referral service to tell a friend
about our site, we will ask you for your friend’s name and
e-mail address. We will automatically send your friend a one-time
e-mail inviting him or her to visit the site. www.saveonlens.com
does not store this information.
Your Consent
By using our Web site (including through our customer service
line), you consent to the collection, use, and disclosure
of information in accordance with the terms of this privacy
policy. We reserve the right to modify or amend this policy
at any time. If we make material changes to this policy, we
will notify you here, by e-mail, or by means of a notice on
our homepage so that you are always aware of the information
that we collect, how we use it, and under what circumstances
we disclose it. Unless we clearly state otherwise, the changes
to our privacy policy will affect only the information we
collect after the effective date of the change.
Your Comments
We welcome your feedback. If you have questions or comments
about our privacy policies, feel free to drop us an e-mail
at privacy@saveonlens.com or write us: SaveOn Holding Co.
Ltd. 1730 Labounty Dr. Ste 9-253, Ferndale, WA 98248,
USA
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| Guarantee
and Return
30 Day Return Policy
SaveOnLens wants you to shop with confidence. To ensure you
are 100% satisfied, all unopened products are backed by our
no hassle 30 day return or exchange policy. Items may be returned
within 30 days of purchase provided they are unopened, undamaged,
unmarked and in original condition. Such returns will receive
credit, excluding any shipping and handling charges.
We cannot accept opened boxes and vials, as we are unable
to return these to the manufacturer. A minimum $10.00/product(box) restocking
fee will apply to most returns.
Please note Factory Ordered Lenses from Canada, Special Effects lenses
and Single Lenses are non-refundable and non-exchangeable.
Defective Products
If you believe that a lens or lenses are defective, please
do not throw away any of the lenses. They may have to be returned
to the manufacturer for analysis. Opened lenses can be returned
only if you have a valid prescription for the contact lenses, with
which you have been wearing without problems, and you feel
that the lens is defective in some way. Please have a copy
of your prescription together with the questioned lens and
original packaging return to us. Misused or mishandled lens
will not be replaced or returned.
We are unable to give refunds for defective lenses in opened
boxes. However, a replacement lens will be issued at no cost
and shipped free with the next order, provided that the lens
manufacturer agrees the lens is defective. Please note that
defective lenses may only be exchanged for the exact same
lens and prescription.
Please ensure that you only order replacement contact lenses
that are prescribed by your optometrist. For your protection,
items should be returned via traceable mail.
Returns Procedure
Before returning items, please email return@saveonlens.com.
Please include your name, order number, and the reason for
the return in the email. Our customer support department will
issue you a Return Merchandise Authorization (RMA) number
and the return procedure. This RMA number should be written
prominently in the address portion of your return package.
Also copy of your invoice must be included with the Return
Merchandise Form.
Note: Please package your return carefully to ensure your
lenses are not damaged in shipment - we cannot issue credit
for items damaged during transit to our office. For your protection,
items should be returned using trackable mail. We are unable
to issue credit for packages lost during transit to our office.
Cancellations
SaveOnLens is dedicated to providing exceptional customer
service to all our customers. If you have any questions regarding
your purchase, we will do everything we can to address your
concerns. If you wish to cancel your order for any reason,
please contact us as soon as possible. As a majority of in-stock
items ship within 24 business hours, it is imperative that you contact
us so we may attempt to cancel your order before it is processed
and/or shipped. If an order can be cancelled, there will be
a minimum $10.00/box cancellation fee.
What if my order has already been shipped?
Unfortunately, we are unable to cancel your order once it
has been processed/shipped out. However, items may still be
returned within 30 days according to the terms of our Return
Policy. Please note that customers are responsible for all
charges associated with the shipping and return-shipping of
goods back to SaveOnLens. We process all returns within 10
business days of the receipt of the returned merchandise.
Credit card companies vary in the time required to post credits
back to a customer's account. Please consult your credit card
company for additional information regarding credit policies.
For PayPal orders, refunds will need to be withdrawn from
your PayPal account to reflect on your credit card statement.
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